Updated: 7/2/2024 1:28 PM
As a Super User or Account Administrator, you can manage all services and features for all users of your account in theAdmin Portal. This includes managing your users, extensions, billing, ordering, and more. See our video tutorial for an overview how to navigate and use this portal. To sign out of the Admin Portal, click on your initials or avatar (top left), then click Logout. To manage your personal settings, such as Contacts, Voicemails, and Vonage Meetings, click your initials or avatar (top left), then clickGo to App. TheDashboardprovides quick access to manage key features on youraccount. NOTE: This option is not available when your account is active. NOTE: The Setup Guide is only available for 30 days from account activation. Displays a list of all extensions and phone numbers on the account, including extension type and plan. View and manageusers on your account by adding orediting users, resending the new user email, andresetting passwords. Apply basic settings that specify how inbound and outbound calls are handled, set Call Forwarding features, add phones or move a phone to a different extension, and manage Voicemail options. View the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues. Monitor, answer and place calls from other extensions from your desk phone. See a list of all numbers on your account with the ability to manage options. An automated answering system that offers a range of options to handle and route inbound calls. See Virtual Receptionist for details. Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously. Play Greeting and Disconnect Page a group of phones by dialing a specific extension number. All extensions assigned to the paging group will hear the message through their phone's speaker. Incoming calls are placed in a queue until an agent is free to answer the call. Callers hear music and prompts while they wait for an agent. Record calls by dialing a particular number. Each extension has 15 hours of recording time with the option to email, download and delete recordings. Create rules to specify which calls are recordedwhether inbound, outbound, specific phone numbers or extensions. The first time youvisitCompany Recordings, a welcome message appears to help guide you inAdding Rules. Bulk Edit Manage multiple recordings simultaneously. Add Rule Listen in on calls, whisper to the user being monitored, or barge into the call to join the conversation. You can also view which extensions are set up to monitor another extension. Block inbound or outbound calls, as well as exempt select numbers from being blocked by other users. There is no limit to how many numbers can be blocked. Quick Rules View the details of your account. View and editCompany AddressandCompany Contact. Only the Super Userand Administrators can view and update company contact information. View Emergency Services Locations Disclaimer. Set user permissions to accessthe Call Dashboard based on User Type. Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions. See PBX Settings for details. Enable or disable Team Messaging for the account or by user. NOTE: The option to archive messages is only available to the Super User. Toggle the Enable Meetings On Your Account option to allow or deny users access to the Vonage Meetings feature. Search and select which users display in the Dashboard Directory view. View and edit Single Sign-On (SSO) settings and view an audit log. View and edit User Provisioning settings and view an audit log. The Super User can request an archive of all messages sent on the account over the last 12 months. Once requested,an email with a link to download the file is sent andisvalid for 24 hours. Includes all message types, such as SMS and Team Messages,with time stamp, sender, receiver, and content. NOTE: Available for U.S. accounts only. When enabled, users can request add-ons and plugins from the Web and Desktop apps. These requests must be approved by designated Admin(s). Purchase additional extensions. Purchase premium calling features Purchase plugin integrations. Refer toYour Vonage Billing and Paymentfor complete details on how to manage these services. Add, Edit, Delete, or set a Default method of payment. Review all services on your account and assign or un-assign eligible services from an extension. NOTE:For multi-location accounts, users must select their location to view services. Saved reports are listed. Hover over a report, then click an icon to view, download (PDF or CSV), email, schedule email delivery, or delete saved reports. See Reporting and Analytics - My Calls for details. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - All Calls for details. See Reporting and Analytics - Company Summary for details. NOTE:InTable View, hover over a row, thenclick theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - Users for details. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - Call Queues for details. View high-level details of each queue and refresh the page as needed. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - Call Groups for details. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - Call Quality for details. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day. See Reporting and Analytics - Meetings for details. NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.Dashboard
Feature Description Create User Shortcut to the Create User flow. Purchase Extension Shortcut to purchase extensions. VR Holiday Override Links you to our interactive guide for adding a holiday schedule to your Virtual Receptionist. System Status Status of major systems. Select a category to see additional information. Account Activation Activate your account immediately or delay up to 45 days when your account is Pending and not yet activated.Any Emergency ServicesLocations in a pending status also display in this tile. Setup Guide Guides you through setting up and managing your account. Phone System
Account Summary
Account Summary Landing Page Users
Users Landing Page
NOTE:The Reset Password link a user receives expires in 24 hours.Whenexpired, the useris prompted to click "Forgot Your Password".Edit Users Basic Info Settings and Permissions Extensions Edit Tools Hover over aUserand click theTrashicon to delete, Circle icon to resend new user email,Keyicon to reset the password, or thePencilicon to edit. Extensions
Extensions Landing Page Search by extension or Filter by extension type. Basic Settings Call Forwarding IfForward Callsis enabled, options to forward calls display: Devices
NOTE: You can also view the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues in the Devices page under Phone System. See Device Registration for details.Voicemail Edit Tool Hover over an existingExtensionand click thePencilicon to edit. Devices
Devices Landing Page View all devices on the account with options to: Edit Tools Hover over a device and click theTrashicon to Delete,or Pencil icon to Edit. Line Appearance
Line Appearance Landing Page Add Line Appearance Edit Tools Hover over an existing Line Appearance and click thePencilicon to edit, orTrashicon to delete. Phone Numbers
Phone Numbers Landing Page Advanced Filter Search To perform an advanced filter search: Edit Tools Hover over a phone number for options: Virtual Receptionist
VR Landing Page Add a VR General Settings ClickAdd New, then clickGeneral Settings. Add a VR Schedules and Call Flows Click Schedules and Call Flows. Edit Tools Hover over an existingVR for options: Call Groups
Call Groups Landing Page Basic Settings Voicemail Send to Group's Voicemail Box
Send to Another Extension's Voicemail
Forward Unanswered Calls to Extension After Ringing Call GroupEdit Tool Hover over aCall Group, then click thePencilicon to edit. Paging Groups
Paging Groups Landing Page ClickAdd Newto add additional paginggroups. Edit Paging Group Edit Tool Hover over an existingPaging Group, then click thePencilicon to edit. Call Queues
Call Queues Landing Page ClickAdd Newto add additional call queues. Basic Settings Agents Hold Music Prompts View Status Hover over an existingCall Queueentry, then click theMagnifying Glassicon to view statistics of the call queue: Status Tools Hover over an existingCall Queueentry, thenclick theMagnifying Glassicon to view queue information, or thePencilicon to edit. On-Demand Recordings
On-Demand Recordings Landing Page
NOTE: Super User and Admins cannot view recordings for extensions they are not assigned to. The Recycle Bin, Edit Recording Settings, and Bulk Edit only display for the Super User or rule owner.Search Recordings Edit Recording Settings Company Recordings
Company Call Recording Landing Page Hover over a Company Call recording to Play, Download, Delete or Share Recordings through email.
NOTE: Bulk Edit and Download All only displays for the Super User or rule owner.Recording Rules Delete, Copy, and Edit rules. Audit Log Permission Mgt The Super User can delegate permission to Account Administrators to manage their own recordings and rules, the recordings of other users, or both.
The Super User (and Administrator when given permission) can also give all end users permission to view and listen to their own company call recordings.Manage Storage Mark the option toEnable Automatic Storage Increaseto automatically add 250 additional hours when existing recordings fill the available recording time. Call Monitoring
Call Monitoring Landing Page View Audit Log The Audit Log saves and displays all call monitoring activity.A Super User and Administrators can track sessions by: Edit Call Monitoring Status/Edit Tool Hover over an existingCall Monitoringentry, then click theMagnifying Glassicon to view which extensions are set up to monitor other extensions or thePencilicon to edit permissions. Call Blocking
Quick Rules An Administrator can make selections to block inbound and outbound calls. Rule List Rule List Edit Tools Hover over an entry, then click theTrashicon to delete,Arrowicon to enable/disable the rule,or thePencilicon to edit call blocking rules. Account
Account Details
Company Contact
Emergency Services Management
User Permissions
User Types Displays the total of each User Type on the account. Permissions A Checkmark icon indicates access for the User Type while an X icon indicates no access granted. Minimized categories display the number of User Types that have access compared to the total number of User Types on the account. To set access for the Call Dashboard (Web & Desktop App):
NOTE: The Admin Dashboard and associated permissions are read-only at this time and cannot be modified.PBX Settings
Message Settings
Account SMS Grayed out because SMS is not supported. Account Team Messaging Enables or disables Team Messaging for all users on the account. Disable SMS Grayed out because SMS is not supported. Disable Team Messaging Disables Team Messaging for the extensions you specify. Meetings Settings (Only Visible to Super User)
Locations
Dashboard Settings
Single Sign-On Settings
Settings Audit Log Displays an audit log of SSO events. User Provisioning
Settings Audit Log Displays an audit log of user provisioningevents. Archive (Only visible to Super User)
Store
App Center Management
Pending Requests All requests pending approval are listed here. Designated Admins can approve or deny the requests individually or in bulk using Bulk Edit. Settings Extensions
Add-Ons
Plugins
Billing
Bill History
Payment Info
Manage Services
Reports
Saved Reports
My Calls
Landing Page All Calls
Landing Page Company Summary
Landing Page Users
Landing Page Call Queues
Landing Page Reports View Live View Call Groups
Landing Page Call Quality
Landing Page Meetings
Landing Page