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Updated: 4/25/2024 3:39 PM
The Vonage Desktop App is a free applicationthat lets youuse and manage your Vonage Business phone service from your computer or aweb browser. Features include: NOTE: On inbound calls to an extension, callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior. Since the apps can be mobile, they may change registered IP addresses quickly. Due to that fact, we wait 15 seconds to see if we can connect to one of the apps before sending the call to voicemail. Since no phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations on fake ringbacks. NOTE: SMS/MMS is not supported outside of the US.
See our video tutorialfor an overview of features and settings.
See Troubleshoot Issues with the Vonage Desktop App for troubleshooting tips.
System and Network Requirements
System Requirements |
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Network Requirements | If you experienceissues connecting to the app, open the following outbound ports on your firewall:
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Supported Browsers |
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Download, Install, and Sign-In
Download
The Desktop app for Windows and MacOS includes a softphone with support for Call Waiting, Hold, Blind Transfers, and Add/Merge calls.The softphone can be used with the existing microphone and speakers built into your computer or with a headset.To download the app, use the following links:
- Windows
- Mac
Install
Windows
- Go to your Downloads folder and double-click VonageBusinessSetup.exe.
- Install the application. The application automatically opens when the installation is completed.
Mac
- Go to your Downloads folder and double-click VonageBusinessSetup.dmg.
- Click and drag the Vonage Business application to your Applications folder.
- Go to your Applications folder and double-click the Vonage Business application.
NOTE: Depending on your security settings, you may need to allow permission for Vonage Business to open. See Open an app from an unidentified developer.
MSI
System Administrators can use the Vonage Desktop App MSI installation to deploy the application on multiple computers or per user.
Sign-In/Out
To sign in using the Desktop Application or Web Browser:
- Open the Desktop Application, or go to app.vonage.com, and then sign in using your accountUsernameandPassword.
- ClickOK.
NOTE: For password reset instructions, seeSet Password and Username.
To sign out:
- Click the circle with initials (top left).
- Click Logout.
Navigate the App
Menu
Click the Avatar (initials at top left) for the following menu options:
Mute All Devices | Sends calls to voicemail and disables notifications. | ||||||||||||||||
Disable Notifications | Disables notifications but calls still ring through. | ||||||||||||||||
Disable Calls | Disables calls for the Desktop app but other devices on your extension(s) still receive calls. | ||||||||||||||||
Settings | Set options for the account that include:
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What's New | Displays a changelog sorted by date. | ||||||||||||||||
Get Help | Ask questions using our automated chatbot or open a case. | ||||||||||||||||
Logout | Signs you out of the app. |
Sidebar
Services and features include:
Calls | Make calls and view up to six months of call history. View up to 120 days of call recordings up to a maximum of 400 recordings. The system deletes the oldest recordings if you have more than 400. |
Voicemail | Filter voicemails by Recent or Unreadand listen to voicemails with options to:
If the extension is assigned within a Call Group, you would be able to access the Call Group(s) voicemail messages. |
SMS | Send SMS messages, where MMS (jpg, jpeg, png, and bmp) is supported. You can view up to 12 months of received messages. |
Team Messages | Exchange messages with other users on your account and view up to 12 months of received messages. |
Meetings | Plan, Start, or Join a meeting and view meeting History and Recordings. |
Contacts | View All Contacts, Company Contacts, My Contacts, and if enabled, Contact Center contacts.Search by the contact's name, extension, or company name. Filters are added under the Company Contacts tab to navigate between the different kinds of contacts. Currently, the different contacts to sort from are:
Individual Extension Contact would have the option to:
Call Group Extensions would have the option to:
NOTE: When calling the Call Group Extension, it rings all of theextensions within the Call Group. To enable the Contact Center contacts:
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My Apps | View services and features that can be added to your account. NOTE:End Users only see Request This App, whileAdministratorssee the feature price and can continue to the checkout screen. |
Receptionist Console | View all call activity and use advanced call control features such as Visual Call Park, Visual Call Queue, and Call Transfer options to help you manage call volume. See Receptionist Console for details. |
Reports | Run reports to see detailed call information for your extensions, users, call groups, and call queues. |
Admin | View and make changes to your account in the Admin Portal. NOTE: Only visibleto Super Users and Account Administrators. |
Make a Calland Use Call Options
The Desktop app is required to make and receive calls.If you have not yet installed the Desktop app,download and install itbefore using the following steps.
Make a Call
You can make a call from several areas of the sidebar:
+ New |
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Calls |
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Keypad |
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SMS/MMS Team Messaging Voicemail Contacts |
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Answer or Decline a Call
Click the Answeror Decline icon during an incoming call.
Use Call Options
The following options are available during an active call:
Arrows | Minimizes the call screen. | ||||||
Gear | SpecifiesHeadset and Speaker options. | ||||||
Microphone | Mutes the call. | ||||||
Keypad | Displays the keypad. | ||||||
Add Call | Adds another person for a three-way call:
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Video | While on a call in the Desktop App, you can:
See Vonage Meetings for meeting options and details. | ||||||
Transfer | Transfers a caller:
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Park | Parks a call into a numbered spot. Once parked, you can retrieve the call from a different phone in your office. See Call Park for details. | ||||||
Hold | Places the call on hold. | ||||||
End | Ends the call. |
Set Notifications and Ringtones
- Sign in to the Desktop App.
- Click the Avatar/Initials (top left).
- Select Settings, then Application.
- Expand the Notifications tab to select the applicable Ringtone setting:
Incoming Internal Calls Received call from another extension within your account. Incoming External Calls Received call from outside of the account. Incoming Meetings Video Calls Received Vonage Meetings Call. - Click Save.
View Call History and Recordings
View up to six months of call history.
- Sign in to the Desktop App.
- Click Calls and then click the Recent, Missed, and Recordings tabs to view history and recordings.
NOTE: The Recordings tab only displays if On-Demand Call Recording is assigned to your extension and/or if you have been given permission by your Administrator to view and listen to your Company Call Recordings.
Send, View, and Manage Messages
Send SMS/MMS Messages
Send SMS/MMSMessages with Desktop App
Send messages to numbersin the continental U.S. and view up to 12 months of stored messages.
- ClickSMSand then click the +New Messagebutton.
- Enter a number or select a party from your contact list.
- Type your message in theType Message Herewindow.
NOTE: If you have multiple numbers, you can click the Sending As link (above message bar) to select a different number.
- ClickSend.
Send SMS/MMS Using Business Inbox
If the Account Administrator hasgranted you access to useBusiness Inbox, you can send and receive SMS/MMS messages from your company's main business associated with your Virtual Receptionist.While SMS is supported using thetoll-free number of your Virtual Receptionist, MMS is not.SeeSet UpBusiness Inboxfor details.
Manage Messages
Hover over a message and click the Ellipsisicon (3 dots)for options that include forward, copy, and delete.
Use Team Messaging
SendMessages
Create a group to send messages with other users on the account and view up to 12 months of stored messages.
- ClickTeam Messagingand then click theNew Groupbutton.
- Enter a Group Name.
- Search for contacts to add.
- ClickCreate.
- Type the first message and pressEnter/Returnon your keyboard.
NOTE:To mention a user, use the @ sign in front of their name, for example, @FirstName.
To send a file to another user on the account, go to the field where you type your message and click the+icon.
Manage Messages/Groups
Message Options |
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Leave Group |
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Mute Notifications |
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Enable/Disable Messaging
An Administrator can enable or disable SMS/MMSand Team Messaging for the account or by user in the Admin Portal.
- Sign in to theAdmin Portal.
- Click theAccount, then clickMessage Settings.
- Set the options that apply:
Account SMS Disables SMS/MMS Messaging for all users on the account. Account Team Messaging Disables Team Messaging for all users on the account. Disable SMS Disables SMS/MMS for the numbers you specify. Disable Team Messaging Disables Team Messaging for the extensions you specify. - ClickSave.
Video Meetings
Vonage Meetings is a freeonline video conference and collaboration service available for the Vonage Desktop App and Vonage Mobile App. See Vonage Meetings for details
Add and Manage Contacts
Company Contacts are users on the account and cannot be modified, but you can manage personal contacts that you have added.
Add | Click Contacts and then click the + New Contact button. |
Delete |
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Import | Contactsfrom the Vonage Business Communications Mobile App automatically sync tothe Desktop app. Import From Outlook
Custom ImportUse theCustom Contact Templatefor importing bulk contacts from systems other than Outlook.
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Send and Receive Faxes
The Fax Portaldisplays if you have been granted access by your Administrator. See Vonage Paperless Fax Service for more information.
Report an Issue / Send Feedback
Click the Feedbackbutton to report an issue or provide feedback from the Desktop App. Issues reported will create a Customer Care case and will include device logs. This can be used for troubleshooting desktop application issues as needed.
Note: The Select Feature field will default to the page you're on when you click the button.
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